Ace Ibiza Taupe
DESCRIPTION
DESCRIPTION
CARE DESCRIPTION
CARE DESCRIPTION
- • *IMPORTANT* DO NOT PUT IN WASHING MACHINE. We are not liable for any defects that may occur from doing so. • When cleaning the mesh on the Essential Runner, please be careful NOT to make contact with the suede, as the colour may run. • When cleaning the suede ONLY use a stiff bristled brush, any liquid
- shampoo will cause the colour to run. • Our cleaning kits provide all the products needed to keep your trainers looking fresh with each new wear! • Do not try to wash the suede in any way, the colour will run.
SHIPPING
SHIPPING
Free Standard Delivery - SUMMER SALE
If your order includes an item from our Summer Sale and you are ordering from the UK, you will be eligible for free Standard Shipping.
This service typically delivers your parcel within 2-3 working days.
UK Orders
Next Day Delivery
£5.99
(free over £250 for eligible orders)
To receive your order next working day, be sure to complete your purchase before 8pm Monday-Friday.
UK orders are shipped via a Royal Mail Tracked 24 service which typically delivers the next day.
International Orders
Standard Delivery
5 working days
International orders are sent using a FedEx service. The exact delivery charge is calculated at checkout once a shipping address has been confirmed.
Good news – there will be no unexpected customs fees to pay whilst your parcel is in transit. We cover all duties and taxes for you at checkout!
Please note that delivery timeframes stated above are estimated, not guaranteed. They are subject to unforeseen delays outside of our control.
RETURNS
RETURNS
If your items aren’t the perfect fit, please visit our Returns Portal. Once you have completed the returns form on the portal, you will receive a returns label or QR code.
Returns must be sent back to us within 14 days of receiving your parcel. We reserve the right to reject a return if it does not comply with our policy.
Footwear
Trainers must be unworn and in their original condition and packaging. Please try footwear on indoors – we will not accept a return if the trainer has been worn outdoors.
Clothing
To be eligible for a return, clothing must be unworn, unwashed, in original packaging with tags attached.
Non-returnable items
Please note that all accessories are non-returnable. This includes socks, laces, boxers and Cleening Kits.
Please note that items purchased from the Outlet section of our website can only be returned for an exchange. These items aren't eligible for a refund.
UK returns
We offer free UK returns for exchange or store credit.
As of May 2025, a £3.95 fee will be deducted from the total refund amount if the resolution selected is a refund to original payment method. This fee covers the prepaid returns label that we provide via the portal.
You will have the option on our portal to select either a postage label (printer required) or a QR code (printer not required) – both of which are prepaid.
Be sure to hold onto your returns receipt in case there are any issues during transit.
Once your parcel has been delivered back to our warehouse, we aim to process your refund or your exchange within 7 working days.
You will receive updates via email to keep track of your return’s progress.
International returns
Please note that there will be a fee for international returns. This is calculated at the last step of the returns portal. We will then provide a prepaid label that needs to be printed and attached to your parcel. Please then take your parcel to your local courier drop off point.
Be sure to hold onto your returns receipt in case there are any issues during transit.
Once your parcel has been delivered back to our warehouse, we aim to process your refund or your exchange within 7 working days.
Please keep in mind that international returns may take a little longer to reach our UK warehouse. Rest assured that our team will process your return as quickly as we can once it has been delivered to us.
You will receive updates via email to keep track of your return’s progress.
If you have any other queries, please contact customerservice@cleens.com and a member of the team will be more than happy to help.
